Return Policy

Last updated October 18, 2024

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within five (5) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least two (2) days from the receipt of your item to process your return. We will notify you by email when your return has been processed.

EXCHANGES

If you would like to exchange your item for a different size, color, or style, please contact our customer support team within two(2) days of receiving your order. We will provide you with further instructions on how to proceed with the exchange.

RETURN SHIPPING

You will be responsible for paying the shipping costs for returning your item unless the return is due to our error (e.g., wrong item shipped, defective product).We strongly recommend that you use a traceable method to mail your return.

RETURN PROCESS

Refunds and exchanges will be processed within two[2] business days after we receive your returned item. Please note that it may take additional time for the refund to appear in your account, depending on your payment provider.

To return an item place the item securely in its original packaging, and mail your return to the following address:

THE GEN Z FIT (PVT) LTD
258L, 9th Lane, Udaya Mawatha
Pittugala
Malabe, Western 10115
Sri Lanka.

NON-RETURNABLE ITEMS

The following items cannot be returned or exchanged:

  •     White Kits
  •     Socks

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  •        Items must be unwashed
  •        Items must be unworn
  •        Items must be in original packaging
  •        Items with pilling may be subject to denial
  •        Items with markings or other stains will not be accepted
  •        Items with strong odors, such as smoke, cologne, detergent, etc., will not be accepted
  •        Returns or exchanges on Caps,socks or other undergarment pieces cannot be accepted due to hygiene purposes

CONTACT US

If you have any questions concerning our return policy, please contact us at: